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Privacy Policy

Privacy Policy

Document Version: 1.3

Last updated: 25/5/18

Our products and services

It has always been very important to us that we provide you with the highest level of service in all aspects of your interaction with our company. In order to help us do this, from time to time Wholesale Stationers (Devon) Ltd may send you details of our products, services and important news which we think may be of interest to you. If, at any time, you do not wish to receive these details, please e-mail us at sales@wholesalestationers.co.uk.

Personal Data Security

Wholesale Stationers (Devon) Ltd places a great importance on the security of all information and data associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel within the company have access to user information.

While we cannot ensure or guarantee that loss, misuse, or alteration of data will not occur through the use of our services, we use our best efforts as detailed within this policy to minimise the risks of anything such as this occurring.

Wholesale Stationers (Devon) Ltd may disclose amassed statistics and analysis about our sales, our website visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, however none of these statistics will include personally identifiable information.

Wholesale Stationers (Devon) Ltd may choose to disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Wholesale Stationers (Devon) Ltd and its websites, visitors to the websites and customers of our services as a whole.

What we collect

We may collect the following information:

            Information collected from website users:

  • Technical information such as user’s IP address, rough geographical location, browser version, operating system
  • Usage information such as referral website, length of visit, page views and internal site navigation

Information collected from registered customers:

  • Customer’s names and contact information including email address provided for the purposes of registering with our site
  • Customer’s demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Customer’s purchases made through the site

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Website administration.
  • Improve your browsing experience.
  • Internal record keeping.
  • Send statements and invoices to you.
  • Collect payments from you.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Where is your information stored?

Information which you submit via our websites or our telephone services is stored on computers located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. Any personal customer information on our computer systems is protected from access and modification by unauthorised personal.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@wholesalestationers.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Wholesale Stationers does NOT have any partnerships with any third party companies that we would share customer data with for marketing or promotional uses.

You can request details of personal information which we hold about you by writing to Wholesale Stationers (Devon) Ltd, Brunel Road Industrial Estate, Newton Abbot, Devon, TQ12 4PB and providing us with appropriate, certified copies of documents to prove your identity.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly amend any information found to be incorrect or incomplete

You may withdraw consent for Wholesale Stationers (Devon) Ltd to store and use any personal information we hold at any time. Please write or email us with your request and your Personal Identifiable Information will be securely removed from our systems.

We hold your information whilst you have an active trade account with Wholesale Stationers (Devon) Ltd. If an account is closed, we retain the data for a period of 12 months. After this period, all personal data is securely destroyed.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our Website may contain links to other Websites of interest where they are relevant to our products and if they might contain information that enhances the users shopping experience. However, once you have used these links to leave our site, you should remember that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Secure Payments with Wholesale Stationers (Devon) LTD

Card payments when taken over the phone or at the sales desk in our warehouse are processed by WorldPay (UK) Ltd. Worldpay are the UK and Europe’s number one payment provider by transaction volume (Source: Nilson report, 2013) and chosen by us for their industry leading security and transaction protocols to ensure your details are kept safe. You can read more about Worldpay here: https://www.worldpay.com/uk/sme/saferpayments

With regard to our Websites, our online payments are handled by Sage Pay, part of the Sage Group. Sage Pay is Europe’s leading independent payment service provider (PSP) and one of the most trusted payment brands handling over 4 billion online payments a year. They comply with the highest level of card data security; PCI DSS Level 1, and all transaction information passed between our merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our hosting servers from Sage Pay are signed using MD5 hashing to prevent tampering. For more information on Sage Pay’s security policies please visit http://www.sagepay.co.uk/policies/security-policy.

Amendments

From time to time, we add or amend functions, features or products to our websites or add or amend services. This may result in occasional changes to this Privacy Policy which will be reflected in the document version and date at the start of the Privacy Policy. For this reason, please remember to refer back to this Privacy Policy regularly to review any changes we might have made. Any questions regarding our Privacy Policy should be directed to us at sales@wholesalestationers.co.uk.

Comments and Questions

Please e-mail any questions, concerns or comments you have about our Privacy Policy to sales@wholesalestationers.co.uk or write to us at:

Wholesale Stationers (Devon) Ltd, Brunel Road Industrial Estate, Newton Abbot, Devon, TQ12 4PB

From time to time, we add or amend functions, features or products to our Websites or add or amend Services. This may result in occasional changes to this Privacy Policy which will be reflected in the document version and date at the start of the Privacy Policy. For this reason, please remember to refer back to this Privacy Policy regularly to review any changes we might have made. Any questions regarding our Privacy Policy should be directed to us at sales@wholesalestationers.co.uk.

 

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